• How do I reset my password?

  You can reset your password using this link (https://jaypto.exchange/security?password=&theme=white).Some readers

• How do I change my email address associated with my Jaypto account?

  Currently, you cannot change the email address linked to your account directly through the platform. If you need to update your email address due to an issue like losing access to your current one, please contact Jaypto Support for assistance.Few readers

• What should I do if I’m having trouble uploading my KYC documents?

  Ensure that the files you are uploading are in the correct format (JPEG, PNG, or PDF) and are clear and legible. The maximum file size allowed is 10 MB. If you continue to experience issues, try using a different browser or device. If the problem persists, please contact support.Few readers

• How can I activate 2FA for my account?

  Enable 2FA on the 2FA Activation page (https://jaypto.exchange/security?2fa=&theme=white) to enhance your account security.Few readers

• What do I do if I don’t receive a verification email?

  Check your spam or junk folder. If it's not there, request a new verification email here (https://jaypto.exchange/verify).Few readers

• How long does it take to verify my KYC documents?

  KYC verification usually takes 1–3 business days. You will receive an email once your documents have been approved.Few readers

• What documents do I need to complete KYC?

  ou will need a government-issued ID and proof of address to complete KYC. Submit these documents on the KYC Verification page (https://jaypto.exchange/verification?identity=&theme=white).Few readers